Damages & Returns
My items got damaged during the shipping process!
- We exchange or refund your money at no extra cost!
I changed my mind, this is not the piece I want!
- We exchange or refund your money in return for the item and its shipping cost.
In case of damage, we will exchange or fix your jewellery at no extra cost. We only ask that you send your damaged items to our studio with your full name, phone number and address to which the exchange will be sent to.
The new item will be sent to you within 8 working days, after we receive the old one in the atelier. The exchange for a fresh piece is subject to current stock.
Address for any communication and returns:
Av. D. Carlos I, 144 r/c dto, 1200-651, Lisboa, Portugal